I have the tendency to get offended sometimes and on rare occasions, I can lose my temper. I think it is normal for a human being to lose their cool sometimes. I guess I can work on controlling my temperament more, in order to efficiently deal with people and avoid future conflicts. My action plans would be
1.) Listen to what others are saying – I know when you lose your temper you have the tendency to “Not listen anymore”, and the other person might have a point on what he/she wants to say. If you don’t know how to listen and to address their concern, chances are the argument will continue and there will be no negotiation that is going to happen.
2.) Learn to understand – So if I manage to listen to the person I am in conflict with, I must learn to understand more of their needs. I need to learn if their need is manageable to work out. If the answer is yes, then I need to give way to their point and learn to understand their feelings. Sometimes things don’t really go after your favor. It is also good to make the other person realize your needs, so you will both understand each other.
3.) Learn how to have a better conversation – Ok, so you now can listen attentively and you can understand. Now you should learn how to handle a conversation for a more positive of the negotiation. I must learn how to positively position what Im going to say, especially when the person I am talking to is an emotional type of person. Also, learn how to not say words that might offensive to a person, whether it is pertaining to their physical, spiritual and religious belief. After the conversation, I will make it sure to come to an agreement so that we can both work it out.
4.) Learn to be friends after – After a good conversation and agreement, I will still greet the person that I have talked to, especially in the office. I will try to show them that what we have argued about in the past is nothing personal or financial. Always wear a smile. Who knows? I might be good friends with that person in the future.
5.) Just in case things don’t really work out, smile and slowly walk away first. Let things cool down a little bit. Then try to reach out to the person you are in conflict with. Try to talk things again
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